Covid-19 Test and Trace
Personal information such as your name, phone number, email address, confirmed date of visit at chosen cinema, and if you had COVID-19 or symptoms of COVID-19 (if the customer has reported this to the cinema), may be shared to the NHS Test and Trace service (“Test & Trace”) upon request. These contact details will help to enable Test & Trace to alert other customers that they may be at risk of contracting COVID-19 and direct their household to isolate to prevent further spread. Consent to providing contact details to Test & Trace are not required to place a booking but encouraged. Contact details provided are information concerning health but they are still personal. Consent to sharing data with Test & Trace is strictly limited to that purpose and would not be used for marketing or sent to third parties. The personal information described above may be stored for up to a month..
- When you make a booking with us, we usually keep your information up to the date of the performance you have booked for (when our sales contract with you elapses).
- With Test and Trace requirements, we are obliged to keep your information for up to a month after the performance date.
- If we are required to do so under the Test and Trace Guidelines, we may use your information to contact you if someone in the cinema audience has gone on to experience symptoms of Covid-19 and we may also disseminate your information to the NHS Track and Trace team, for them to contact you.
- The only information passed on is your name, email address and phone number along with the date and time of your visit.
- You are not obliged to consent, and if you choose not to, we will not contact you, nor keep your information beyond the date of the performance being booked.
- Under the GDPR, you may withdraw your consent at any time. To do this, simply send us a message via the Contact page to request this.
- You have the right to complain to the ICO if you believe there is a problem with the way we are handling your information.
Dated 2nd July 2020 (next review June 2021)
We are committed to safeguarding your personal information that you may choose to share with us when using our website, mailing list and other facilities.
- We promise:
- To keep your data safe and private
- Not to sell or pass on your data to any third party
- To give you ways to manage and review your marketing choices at any time
- Personally Identifiable Information
- How We Collect Your Personal Information
When using this website, we collect your personal data by means of an electronic form which you fill in with your Name and E-mail address. This grants you immediate access to the membership functionality. We may also have collected your data by means of a bulk acquisition of data from our previous website providers (pre-2011), Cinemas Online - if this was the case, we have audited all members to confirm that consent has been granted. We may also collect your personal data when you have booked cinema tickets and have opted in to receive further communications.
- How Long We Store Your Personal Information (Data Retention)
We store your data for as long as you hold a membership with us, until you opt to withdraw your consent by terminating your membership.
- How We Keep Your Personal Information Secure
We have put in place appropriate security measures to prevent your Personal Data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. We limit access to your Personal Data to those employees and other staff who have a business need to have such access. All such people are subject to a contractual duty of confidentiality. We have put in place procedures to deal with any actual or suspected Personal Data breach. In the event of any such breach, we have systems in place to work with applicable regulators. In addition, in certain circumstances (e.g., where we are legally required to do so) we may notify you of breaches affecting your Personal Data.
- Use of Your Personal Information
The information you provide to us, as described above, will not be shared with any third party - including people and data networks. Where you have signed up to an online membership account, we may use your supplied email address to send occasional, non-intrusive, promotional emails as well as weekly film times. You can manage these subscriptions online and can remove your data by surrendering the service subscription at any time. If you choose to use the Membership functions of our website, our system may remember some key indicators such as: the films you have watched, the time and date of your visits and what you chose to purchase at the concessions stand. We collate this information, so we can personalise the offers we may send you, and also so you can see your activity through your Membership history.
- How to Withdraw Your Consent
You can withdraw your consent for us to store or process your information. You can do this yourself by using the "Unsubscribe" function on our newsletters, or you can sign in to the website to set your preferences. You can also contact us if you want us to do this for you. If you withdraw your consent, we may not be able to provide certain products or services to you. If this is so, we will tell you.
We may, from time to time, process personal data about you in an automated way to evaluate certain personal aspects about you, including to enable us to analyse and make predictions about your interests and how you are likely to interact with us. This is commonly referred to as profiling and it is our way of providing you with a more bespoke customer experience. The personal data about you that we process for profiling purposes includes your Identity Data (name and email address) and the tracking of a Cookie (see below) on your computer. You have the right to object to us processing your personal data for profiling and you have the right to withdraw your consent if you do not wish your data to be used in this way.
- Incorrect Information
You have the right to question any information we have about you that you think is wrong or incomplete. Please contact us if you want to do this. If you do, we will take reasonable steps to check its accuracy and correct it. You can also amend certain details yourself by logging into your online account.
- Sending Data Outside of the EU
We will only send your data outside of the European Union, if;
- You ask us to
- We need to comply with a legal duty
- Email Servers
Our mailing list is managed using Amazon SES. The Amazon SES servers are located in Ireland, and at no point is your data sent outside of the EU.
- Our Policy on Children
Whilst the use of our website is not specifically targeted to persons under the age of 16, it is acknowledged and accepted that persons of this age are likely to want to interect with us, use our services and visit our cinemas. For this reason, we have no restrictions on whether persons of this age can use our website or sign up for services. Our services are not chargable and we therefore do not expect any major problems to occur. If you are a parent and you believe that your child may have signed up to our services, or have been signed up to our services without permission or understanding, please contact us and we will endeavour to work with you to resolve the situation.
- Financial Information
Neither our website, nor WTW-Scott Cinemas Ltd, collects any financial information you may provide. Financial data provided during the booking process (such as your credit card number) is neither stored, nor shared with Scott Cinemas by any means. Scott Cinemas does not have access to credit/debit card numbers, and cannot search for bookings using the number alone, unless the card is presented at the cinema box office. Where we may opt to sell you a ticket over the telephone (as a “Customer not Present” transaction, usually for booking wheelchair bays) we will ask you for your credit or debit card details, which are input directly to the ePos system – once input, your card details are no longer available to us by any means. We will never ask you for a PIN.
- Other Websites & Third Parties
Our website may contain links to other websites. Scott Cinemas accepts no responsibility for any personal information that you may choose to provide to any third party linked from this website.
- Telephone Calls
If you need to contact us by Telephone, we don't track or record your call in any way.
- Your Right to Access
You have the right to request a copy of the information we hold about you at any time. To make such a request, please use the “Personal Information Request” option of the contact form on our website. In line with the GDPR, we will not make a charge for this and will return all queries within one calendar month.
- Your Right of Complaint
Please let us know if you are unhappy with how we have used your personal information. You can contact us using our secure online contact form, email address or by contacting any cinema directly via the telephone. You have the right to complain to the ICO if you believe there is a problem with the way we are handling your data.
- Data Controllers & Data Processors
For the purposes of the GDPR, the data controller is WTW-SCOTT Cinemas Ltd & WTW-SCOTT Cinemas Southwest Ltd (Market Street, Newton Abbot, Devon, TQ12 2RB). For the purposes of the GDPR, the Data Processor is Jack Roe (CS) Ltd (Trading as Jacro Cinema Sales) for in-cinema ePos and advance booking; and Steerment Ltd for mailing lists and online (non-booking) activity. Scott Cinemas have appointed a Data Protection Officer, whose details will be made available to anyone contacting us to discuss any aspect of this policy.
- In-Cinema Data Collection
We do not allow any third parties to collect any form of data on our premises or in our name.
We reserve the right to use CCTV and recording equipment on our premises, including foyers and auditoria, for the protection of our customers, our staff and our business. Recorded images are kept for 30 days, in line with local authority requirements. Recorded images may be disseminated to law enforcement officials where requested, and Scott Cinemas comply with all requests for dissemination where applicable. Recorded images are never shared with any other third party, or anybody not associated with law enforcement.
- Postcode Surveys
Occasionally, we may undertake local postcode surveys. The purpose of this is to establish the reach of our audience and to see where you are coming from to visit us. The allows us to establish parameters such as our local market share. Participation is always optional. Postcodes surveyed are not shared with any person outside of the company and are used solely as a demographical exercise.
- Contacting Us
In the event you wish to contact us about any of the above, or wish to request a copy of the Data we hold about you, please use the Contact form on the 'Contact' page of our website, or e-mail us directly at firstname.lastname@example.org.