Booking & Payments
With screens operating to a very reduced capacity, we strongly recommend booking in advance. You can book tickets right here on the website, or over the telephone during operational hours (cinema numbers listed on the Contact page). To aid with this, we have temporarily reduced our booking fees to 40p per ticket up to a maximum of £1.60, or 80p for Family group tickets. You can also book in person at the cinema but please be aware that if a performance is seating when you arrive to purchase your tickets, you will need to wait in the queue with other customers. If booking over the telephone, please remember that our cinema teams priority is to take care of customers in the building before they answer the phone. All tickets booked in advance are e-tickets - you can take your booking collection code (on paper or mobile) straight to the screen and you don't need to pick up your tickets at the counter.
Book in advance.
We accept Contactless payments up to £45 when paying by credit or debit card, and we also accept Apple Pay and Google Pay. If you do not have Contactless, the next preferable method is credit or debit card, and PIN pads will be sanitised after each transaction.
In cinema, use contactless payments when possible.
We ask that if you develop any symptoms related to Covid-19, that you do not come to the cinema. You can simply send us a message via the Contact page of the website, and someone will give you a call to discuss your options. Although we appreciate that things change quickly, please do try to give us advance notice if you are unable to make it..
If you are unwell and can't make your showtime, please don't visit the cinema.
If you hold tickets for any Event Cinema performance that has been cancelled: If you paid by cash, please visit the cinema during open hours and our team will be happy to sort out your refund either in cash, or to a Gift Card if you do not wish to handle cash. If you paid by card, our cinema teams have been working through all refunds and will continue to do so once they return to work from June 29th - please expect our call.
Refunds for cancelled Event Cinema performances.